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We Have A Great Relationship With The CitiBank Short Sale Department

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Hi there, this is Shawn Polston with TucsonShortSaleNegotiatior.com, 520ShortSale.com and Keller Williams in Tucson. I wanted to talk to you today about my friends at CitiBank. My team and I have an incredible relationship with CitiBank and we have an extremely high success rate with getting CitiBank short sales pushed through.

One of the reasons for that is because we have a mortgage relationship with CitiBank and that person knows some contacts within CitiBank so when we do run into problems, which isn’t often, they’re able to help us out. One of the things I see is that when other agents or homeowners are having problems with their CitiBank short sale, it’s often times because the agent that is handling the short sale isn’t aware that CitiBank has three different short sale departments.

You may be wondering why CitiBank has three different departments and it’s because it’s broken up into different loan types. If it’s a home equity line of credit, a second mortgage or a first mortgage, these could all be handled by different short sale departments. What can unfortunately happen is the agent sends all of the short sale documentation to the wrong department. The short sale package just sits there until someone realizes it’s been sent to the wrong department.

One of the things my team always does and always knows is which department the short sale package needs to go to at CitiBank. I wanted to put that out there not only for the general public, but for other short sale agents as well. If you’re trying to process a CitiBank short sale, it’s never a bad idea to call them and make sure you’re sending the short sale package to the right department. It will save you a lot of time in the long run and help out your success rate. If you have any other questions about short sales, please fill out my request form or give me a call.

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